Is Arcmap Still supported on PC? It won't load

New Contributor

Good morning, I had spent three hours attempting to install reinstall the software with no luck of being able to get into it. On the plus side, I am half way to getting a degree in computer science as a result:)

I am using Window 10 with the latest update along with Arc GIS Desktop 10.7.1 I have installed the .net packages. When I go to open the software, the pop up comes ask mentioning it is checking the license, then it goes to map document and dies from there and never opens... I have uninstalled, and reinstalled. Arc Administrator says the license is valid until next year. I have gone to uninstall and repair. I have also ran as administrator. 

Are there any computer geniuses that know how to open the software for use?

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MVP Regular Contributor

By reinstall... do you mean on a different computer?


How To: Transfer an ArcGIS Desktop license to a different machine (

You may have to contact the administrator of your licenses at your school (first contact would be your course or program supervisor)


... sort of retired...
MVP Esteemed Contributor

When ArcMap crashes like that there may be issues.

One thing to try is Resetting your ArcGIS application profile 

Also see Fixing ArcMap crashes  

If that doesn't work I would request technical support from Esri (or through your local channels if you don't have right-to-call). They can usually get you going pretty quickly.