ArcMap will give me the option to connet online or sign in, How can this be fixed?

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05-01-2018 07:36 AM
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New Contributor

ArcMap will not give me the option to connect online or sign in, How can this be fixed?

When I try to sign in or connect to arcgis online the selection is not able to be clicked on

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MVP Esteemed Contributor

Sounds like the ArcGISConnection.exe is not running then.

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MVP Notable Contributor

Fernando,

When you click on File in ArcMap, do you see the options for Sign In... like here:

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It does not allow me to do so. Both the "sign in..." and ArcGIS Online..." are grayed out.

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MVP Esteemed Contributor

Sounds like the ArcGISConnection.exe is not running then.

View solution in original post

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Yes! This worked thank you!

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MVP Notable Contributor

Hi Fernando,

Please follow the instructions listed here:

Problem: The Sign In and ArcGIS Online options are inactive in the File menu