ArcMap will give me the option to connet online or sign in, How can this be fixed?

[FernandoRomero]

ArcMap will not give me the option to connect online or sign in, How can this be fixed?

When I try to sign in or connect to arcgis online the selection is not able to be clicked on

[AdrianWelsh]

Fernando,

When you click on File in ArcMap, do you see the options for Sign In... like here:

[FernandoRomero]

It does not allow me to do so. Both the "sign in..." and ArcGIS Online..." are grayed out.

[RobertScheitlin__GISP · Accepted solution]

Sounds like the ArcGISConnection.exe is not running then.

[FernandoRomero]

Yes! This worked thank you!

[AdrianWelsh]

Hi Fernando,

Please follow the instructions listed here:

Problem: The Sign In and ArcGIS Online options are inactive in the File menu