ArcMap 10.6.1 Crashing randomly

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12-22-2020 02:43 AM
HarshJain
New Contributor II

We have ArcGIS Desktop 10.6.1 and it crashes whenever we open ArcMap or ArcCatalog. Sometimes we are able to use it for sometime and sometimes it crashes instantly. The crash is not dependent on any tool or any specific activity. Even if ArcMap or ArcCatalog is idle, after sometime it crashes and this window appears.

ArcMap Crash.png

The installed softwares:

ArcGIS Web Adaptor (IIS) 10.6.1 10.6.9270

ArcFM Solution Object Reader 10.6.1b for ArcGIS Server 10.61.20.2513

ArcGIS VBA Compatibility 10.2.3497

ArcGIS Data Reviewer 10.6.1 for Desktop 10.6.862

ArcGIS Workflow Manager 10.6.1 for Desktop 10.6.8141

ArcGIS Data Interoperability 10.6.1 for Desktop 10.6.9270

ArcFM Solution Desktop 10.6.1b 10.61.20.2513

ArcGIS Desktop 10.6.1 10.6.9270

ArcGIS Server 10.6.1 10.6.9270

ArcFM Fiber Manager 10.6.1b 10.61.20.2513

ArcFM Object Reader for ArcGIS Desktop 10.6.1b 10.61.20.2513

The patches:

Patches.png

Any solution to this as it is impacting our work because of unexpected crashing.

These actions are already taken but no solid result

  1. Deleted the normal.mxt template for ArcMap
  2. Deleted the normal.gxt template for ArcCatalog
  3. Reset the ESRI USER Profile
  4. Deleted the DefaultDomain_Path
  5. Disabled BackgroundGeoprocessing
  6. Cleared ArcMap cache
  7. Cleared Temporary desktop files
  8. Cleared GP results History and Reduced level of records from 2 weeks to 1 week.
  9. Started ArcMap Logging for understanding issue.
 
 
 

 

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15 Replies
DanPatterson
MVP Frequent Contributor

 a few other things to try

How To: Perform a soft ArcGIS Desktop reset (esri.com)


... sort of retired...
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HarshJain
New Contributor II

Hi, We tried all the steps mentioned in the article on how to Soft Reset ArcGIS Desktop but it is still crashing.

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DanPatterson
MVP Frequent Contributor

You will need to contact Tech Support, there may be something specific to your machine


... sort of retired...
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Mary_Murphy
Esri Contributor

Does this occur if you open and save [locally e.g. to your desktop] a blank / empty .mxd? Also - have you got / do you use a large number of folder connections?

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HarshJain
New Contributor II

No, it occurs very randomly sometimes after working for sometime or sometime just after launching ArcMap or ArcCatalog. It doesn't matter if I am opening a blank mxd or some other mxd. We usually don't have multiple folder connections.

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Mary_Murphy
Esri Contributor

Have you run a repair on the installation?

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HarshJain
New Contributor II

Yes, We did run Repair and it still got crashed within 5 minutes.

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RogerDunn
Occasional Contributor II

I remember experiencing this with 10.6.  In my case, the C:\Python27 directory had had its permissions changed so that only Administrators could view its contents.  To fix it, I clicked the Python folder, waited for File Explorer to tell me that it wasn't accessible and asked if I wanted to make it accessible, to which I clicked Yes.  Python, after all, is necessary for a lot of ArcMap functionality so it made sense why it was crashing.  But still no idea on how those permissions got changed.  I saw this on four other workstations in my organization, out of perhaps 25 workstations.

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HarshJain
New Contributor II

We checked all the permissions and settings but unfortunately didn't work.

We left ArcMap in an open state and checked back after 10 minutes and it got crashed again.

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