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ArcGIS Desktop not authorized

02-08-2019 10:01 AM
New Contributor II

I'm an instructor teaching ArcGIS. I had may students install ArcGIS Pro and Map (with an esri authorized EVA). ArcGIS Pro works fine, but when they try and launch ArcMap, they receive the following message. Any ideas as for how to fix this?

Thank you for your help.

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3 Replies
Esri Contributor

Hello Bryan,

When you authorized ArcMap, did you authorize as a Basic, Standard, or Advanced license?

Please be sure that in ArcGIS Administrator > Desktop (on the left) the correct level has been chosen. Sometimes we see this error if, for example, a Basic license was applied but Advanced is selected.

Best regards,

Rachel G

Esri Support Services

Rachel Guttmacher
ArcGIS Online Technology Lead
Esri Support Services
New Contributor II


Thank you for the response. I will check with the students to see.


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Occasional Contributor

ArcPro is typically licensed through ArcGisonline. If you do this you will not have problems with the other.


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