Workforce not syncing

[waddellt]

Good day, 

We are having issues with our Workforce syncing.  It is NOT auto syncing as it should within 15 minutes and our field crews are not getting their assignments sometimes until the next day not realizing.  This cannot happen as we are using the app for trouble.  Suggestions??

[waddellt]

@CraigGillgrass 

[LizArmstrong]

Hi, 

The team is not aware of any active issues. We recommend contacting Esri technical support so that we can get you personalized troubleshooting!

[ModernElectric]

@LizArmstrong 

Question about the 15-minute auto-sync on a Workforce Project. Does the particular project need to be open on the device (lets say an android tablet) in order for it t sync? Was informed by one of our field workers that he had the project "open in the background" but not actually open and it did not sync until it was open and visible on their device. 

If a project is "sleeping" and not being used, does it or does it not follow the 15-minute auto sync process?

Thank You

[ModernElectric]

We have been having issues lately. I understand there has to be an internet connect and there typically is. Even if there is not, once the mobile device regains service, shouldn't the auto-sync re-energize again??

I went thru each and every feature layer that I put into the Workforce project thru opening a web map and each one is sync enabled.

All hosted feature layers within the Workforce project came from a file GDB via ArcGIS Pro and all are 32-bit OID. 

Not sure what else I am missing.

[CESPEDESLUISITD]

We are experiencing the same issues with requests completed and still showing open on the dispatcher window which creates confusion when creating assignments. Sometimes dispatcher assigns something that is already completed because of this. This creates many mistakes.

[ModernElectric]

@LizArmstrong @CraigGillgrass

Are there any updates from ESRI regarding this issue?

[ShawnDerrington]

We have had this issue since October 2023 when ESRI made an update. We've been troubleshooting with support ever since. We've made no progress.