Workforce mobile notifications troubleshooting

[JayJohnsonWashoeCounty]

We are using Workforce Classic to manage Mobile Worker Assignments in Early Voting.

While generally successful, I am getting isolated reports from some workers that they are not getting notifications and have to refresh the app to see new assignments.  I know this is happening on Android, I'm not sure whether we've experienced this on I-phone.  

Is there any troubleshooting possible for this issue?  

Jeff Shaner‌

Thanks,

Jay

[CraigGillgrass · Accepted solution]

Jay, taking a bit of a guess at this, but it could be due to poor network connectivity in those areas.  Are there any commonalities in their connectivity?

Craig

[JayJohnsonWashoeCounty]

That is my guess as well.  Unfortunately our main staging areas for techs seems to have connectivity issues...

[JayJohnsonWashoeCounty]

Turns out that the Mobile Worker with the problem was using a "Samsung Galaxy Note 20 ultra".  When they switched to an older Galaxy S7 it is working fine.