Workforce App Crashing on Android Tablet

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04-05-2019 10:51 AM
DanielStoelb
Occasional Contributor III

Acer B3-A40

Android version 7.0

Kernel version 4.4.22

App downloads fine, but keeps crashing when trying to load the project. Tried disabling location tracking, default basemap is the topo basemap (not custom). Thoughts?

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4 Replies
CraigGillgrass
Esri Regular Contributor

Hi Daniel,

I apologize for the issue you're seeing.  Can you try the following:

  • Kill the Workforce app
  • Under Settings search for Workforce
  • Tap Storage
  • Tap Clear Data
  • Relaunch Workforce and sign in to see if the issue is reproduced.

Also, what version of the Workforce app are you using?  Is this against Enterprise or ArcGIS Online?

thanks, 

Craig

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DanielStoelb
Occasional Contributor III

Craig,

Just followed your steps and still have the issue. I can see the project, but cannot get into it by clicking on it - the app crashes at that point.

I'm running it off of ArcGIS Online with the latest version (17.0.1)

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CraigGillgrass
Esri Regular Contributor

Daniel,

Can you add me to the Workforce project so I can take a look?  My named user to add is `craig_sp`.

Please invite me as mobile worker to the project.

thanks,

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DanielStoelb
Occasional Contributor III

Craig,

I just added you. Thanks!

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