Edit Assignment in Workforce after its completion

[DiptiRawat1]

Hi,

I am trying Workforce for ArcGIS for the very first time and having a hard time understanding why I am able to edit the assignment (Assignment Type, Location, Priority, Due Date, Time etc.) after the assignment is complete & has disappeared from the Mobile Workers Queue.

1. If I change the status of a completed assignment to critical, a mobile worker will no longer be able to work on it or acknowledge it, how will it impact my completed assignments. I do not understand the use case for this enabled edit.

2. If as a dispatcher i am able to change the Assignment Type from A to B and both have different Survey's attached to them, would it not impact my data in some way.

Please help me understand this!

[CraigGillgrass]

Hello,

Thanks for your questions on Workforce.

1. If I change the status of a completed assignment to critical, a mobile worker will no longer be able to work on it or acknowledge it, how will it impact my completed assignments. I do not understand the use case for this enabled edit.

2. If as a dispatcher i am able to change the Assignment Type from A to B and both have different Survey's attached to them, would it not impact my data in some way.

Both of these are correct, the Dispatcher can change the Assignment Type or Priority of an assignment once it has been completed.  We heard of this request from users who typically need to make corrections to assignments after they've been completed.

Is this an issue for you in your implementation of Workforce?

[Pauline_Low_Pui_Ling]

Hi Craig,

 I want to disable editing of the assignment after the assignment status is completed in workforce. Is it possible?

Thanks,

Pauline

[CraigGillgrass]

Pauline, no, this is not possible.

[Pauline_Low_Pui_Ling]

Hi Craig,

Would like to know if there is a way to disable the worker to 'reset' a completed assignment?

Thanks,

Pauline

[CraigGillgrass]

No, Workforce doesn't have the ability to remove/configure the assignment status actions.