I am part of a team that analyzes workforce assignment data. Currently, when field workers decline assignments from the mobile app, they must provide a free text reason for the decline. This requirement is invaluable to our data analysis, but it could be made better!
Rather than having the Declined Reason field be free text, it would be way more convenient and helpful to be able to implement a customized "select one" or "select many" list that field workers would be required to fill out. Leaving an option to select "Other" with a subsequently optional freeform reason would still be helpful for those edge cases that don't fit the customized list.
