ArcGIS Workforce update

[JeffShaner]

We just released a new update to ArcGIS Workforce that adds support for ArcGIS Enterprise 10.8.1.

Read this release blog announcement for download details.

[DavidLong]

Jeff,

Are there any known issues with running workforce on some Andrioid devices?  On my Pixel 4 it says asks for secure credentials and then unable to download (workers layer may have been removed). I log in on an iphone and everything is fine.

Dave

[CraigGillgrass]

Hi Dave, this is an error we saw during development of Workforce on Android but have not seen in the 20.1.0 or 20.1.2 release.  What release are you using and what version of Android?

thanks,

[DavidLong]

Craig,

Using workforce 20.1.1 build 272. Android version 11 with a new 10/5 security update. Device is Google Pixel 4

[CraigGillgrass]

thanks David, couple other things

• are you working with a pre-planned (i.e a Map Area was created through the web app) or ad-hoc (i.e. no Map Areas) project?
• Do you have secure layers in the project?
• Is this Online or Enterprise?

[DavidLong]

Online

No secure layers, besides the workforce layers we only have two other hosted feature services in there.

They are sync enabled

No, I did not create a map area.

Login was successful on an iphone.  I was able to create complete and finish assignments.

[CraigGillgrass]

ok, thanks David - we'll see if we can reproduce it here.

Can you invite the `craig_sp` user to the project as a worker so we troubleshoot it against the project if we need to?

[DavidLong]

Added and invite sent, thanks

[DavidLong]

Craig wanted to follow up.  We get this same error on Galaxy S8 andrioid v.9 and on a Pixel 2 android v.11.  I have no secure layers in the project or map and works fine on Apple.

Thanks,

Dave

[CraigGillgrass]

thanks David, we're logging a bug so we can look at it. We can't see anything that stands out; however, a few things to try:

• Open the web map in Map Viewer, make some minor change, then save it. Does this correct the issue?
• If not, create a new project and re-add the layers to it. Does this correct the issue?

thanks, Craig

[DavidLong]

If I change the settings on the hosted workforce feature service to allow for Public Data Collection and then share everything publicly then it works.  Does not seem so secure but the android users are in.  The set up before was just shared with the organization and the feature service did not allow Public Data Collection. Not sure why access was different across different mobile OS.

[CraigGillgrass]

David, 

Workforce only requires sharing to the Workforce group, not the Organization or Public. Sharing with public would by-pass certain checks so I can see why it works but it should not be required.

Without further trouble shooting on a call and screen sharing it's going to be difficult to sort this out.  We could look at setting something up next week.

Craig