Map data not available yet- Web App issue

[TheoFaull]

Hello,

I've made a fairly stable web mapapp on ArcGIS online, but many of the basemaps don't load. I've changed the maximum zoom level so that it doesn't zoom in beyond the basemap's draw limit level. Yet still, this problem keeps occuring:

If I switch to another basemap, then back again, it works! But I'm not expecting our clients to do this everytime. Help?

Thanks

[RobertScheitlin__GISP]

Theo,

   What is the default basemap that you have set in your web map?

[TheoFaull]

Robert Scheitlin, GISP‌ The default i've set it to is 'Streets'

It has a good zoom range and is fast to load (when it does load!).

When the basemap errors, I switch to topographic (or anything else) then quickly switch back to Streets, and it works...

Theo

[RobertScheitlin__GISP]

Theo,

   What errors are present in the browsers web console?

[TheoFaull]

rscheitlin‌ how do I access this? And when should I access this? After the grey error basemap has loaded?

[TheoFaull]

rscheitlin‌

Ok I used Ctrl+U to view the console in firefox and loaded the map, the basemap errored. Attached is the console window.

[RobertScheitlin__GISP]

Theo,

   You will need to expand the error listed there so I can see if there is any valuable info there.

[TheoFaull]

I started a new session and can't get the error to come back! the basemap has decided to load for now. argh!

When you say expand, you mean click the little arrow in the highlighted red text?

[TheoFaull]

rscheitlin I got the error back by zooming in a lot. The error message appears to be the same though.

.cache["dojo/_base/xhr"]/</w() init.js:89
.cache["dojo/_base/xhr"]/</b._ioSetArgs/<() init.js:88
c() init.js:103
d() init.js:103
.cache["dojo/_base/Deferred"]/</b.Deferred/this.callback() init.js:105
c() init.js:104
d() init.js:103
.cache["dojo/_base/Deferred"]/</b.Deferred/this.errback() init.js:105
c() init.js:104
d() init.js:103
.cache["dojo/_base/Deferred"]/</b.Deferred/this.errback() init.js:105
c() init.js:104
d() init.js:103
.cache["dojo/_base/Deferred"]/</b.Deferred/this.errback() init.js:105
.cache["dojo/_base/xhr"]/</b.xhr/<() init.js:92
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</a() init.js:108
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</a() init.js:108
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</a() init.js:108
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</a() init.js:108
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</g/c.cancel() init.js:110
k()

[RobertScheitlin__GISP]

Theo,

  Sorry there is no useful info there. Are you on a slow network or something?