AH! Well we are the Esri Community so I can't say bad things about US. 🙂
Esri involvement here is (in my experience) piecemeal, if you really need help quickly this is the wrong place to go, you should open a ticket.
The endless problem with communities like this one is that if your problem is complicated and not shared by many others it won't get attention. When I see a problem if I don't have a quick answer I usually move on. When I reach wit's end myself, I try posting here but my expectations are low.
I do have to say I think the whole "mark a solution" thing is stupid -- 1/2 the marked "solutions" are "it can't be done" or "Esri has no answer." They need some other way of closing out a question. The bot sends you reminders to choose a response as a "solution" even when there is no solution posted.
I'm writing this while I wait for a spatialdataframe to load. Heh. Wow, it's slow. I'll stop (writing this) now. 🙂 WHEEE it finished. 19 minutes to load 18,711 rows, what's wrong there? No, not expecting an answer. Cheers now back to work. I wonder if there is some SQL madness that needs to be done to fix it.
My personal goal is to be able to answer more q's in the community (in a way that's useful!), especially in the winter when the interns aren't here.
