Custom Print Service Not working in ExB
Hi,
I’ve been trying to get our custom print service working for some time now. The issue started when it wouldn’t publish to the portal due to compatibility problems between ArcGIS Pro and Enterprise versions. Now, with ArcGIS Pro 2.9 (the version that allows publishing a custom print layout in .pagx format as a print web tool), I’m able to publish the layout, but only the default "MAP_ONLY" layout works.
My custom layout is accessible in the widget, but when attempting to export it, it fails to produce the expected PDF/PNG output. Here is the error from the server log:
Unable to complete operation.
Error executing tool. Export Web Map: error raised... C:\arcgis\arcgisserver\directories\arcgisjobs\custom_layout_print_gpserver\j2568f1952b9049f6b0e4bcb12d626160\scratch\f542f49e-271c-11f0-a85b-000d3aa203d7.png C:\arcgis\arcgisserver\directories\arcgisjobs\custom_layout_print_gpserver\j2568f1952b9049f6b0e4bcb12d626160\scratch\f542f49e-271c-11f0-a85b-000d3aa203d7.png Failed to execute (Export Web Map).
I’ve tried removing the logo images from the layout and republishing it, but the error still occurs. When I use the https://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%..., the common print service it works fine, but it doesn't offer the option to customize the layout.
It would be really helpful if someone could guide me through resolving this issue. Our clients are eagerly waiting for this widget to work in our application. I am adding the screenshot of what the clients see when trying to run the print widget. In WAB also the same issue persists. There is no other indication of any errors in the developer console or anything.
Thanks in advance for your help!
