Ah - that is what I wasn't doing...I wasn't putting the whole map service in the operational layers...I was putting individual features from the map service w/in the operational layers. Now that I put the whole map service in it shows the layers w/sublayers. Thank you.
Although I have a question (imagine that) - so when I used the individual features of the map service in the operational layers I was able to have a particular infowindow hooked to it (ie: elementary school - could click on map and the name and info of that particular elementary school would come up). So, if all the features are all grouped in the one map service (layers include 4 different school layers, parks, ems layers, ward layers, etc) - am I able to hook an individual infowindow to each of those features to get information for each or do I have to do something different?
Does that make sense?