Service Not Displaying in Browser

[ChadHall]

I have a service that is working in Firefox but not in Internet Explorer.  Won't even pull up; just sits on a blank white screen.  I have other services that are working just fine in both environments.

Any clue where to begin looking for an error?  I copied a working folder and renamed it to the non-working service and it quit working also.

Supremely stumped...

[RobertScheitlin__GISP]

Chad,

   When you say service... Do you mean a map service, and you are testing it through the REST Endpoint url? Have you installed a http utility like fiddler or charles to see if you are getting any html 400 errors?

[ChadHall]

sorry, I should've added that up front.  yes, it's a map service and I'm consuming the rest endpoint.

I don't have an http utility but will go search one out.  How would that explain taking a working service and copying it over and it no longer working under the new URL though?  We run dozens of map services on our service and whenever we setup a new one, we pull the flexviewer from a "master" folder that has some common, pre-set modifications.  In the past, all we've done is copy the master folder and rename it, make a couple mods pointing to the right endpoint or changing the view or adjusting the identify widget and the process worked fine.  Since our upgrade to 10.1, seems like we've had more trouble than help...

[ChadHall]

Hi Robert,

I have Fiddler downloaded now.  I tested the flex map service in IE and it looks like there's a hang up making a call to a /pki/.../ directory (Lines 1-17).  Then from line 18 on is a new session in Firefox and it goes through fine.  I'm not sure how to ready this but I attached a screen grab.

Please let me know your thoughts.

[RobertScheitlin__GISP]

Chad,

   You have a server configuration issue... You need to call esri tech support. Your service is requesting this url for the map service image and the path is invalid:

http://gis2.jonescarter.com/WEBADAPTORPATH/rest/directories/arcgisoutput/BarkerCypressMUD_MapServer/_ags_mapc563dab6d2294acdbf22e448ad4f671b.png

[ChadHall]

Ok, thanks.

Just for giggles, I renamed the service folder and copied the original out of the box viewer folder and it worked but now it looks like it's holding on to that and not showing any changes I make to those .xml files.  The new 10.1 structure is really frustrating me because I'm not used to the architecture and was comfortable with how things worked and since switching over, it seems like all I do is call them.

Thanks for checking it for me.