Tom,
I know you are being pulled many different directions with these forum posts and I do appreciate you looking into the issues I have been experiencing.
I haven't yet solved the inch/ft issue, but I've found that if I pick 1:200 (1=2400) for a map scale, the resultant PDF map scale is 1=7874 - it's off by a factor of 3.28 (ft to meters)...so I must be missing something in the code.
The other issue - where the PDF output does not show features from 1 map service. The output mxd (on the server) contains the features from this "missing" service in the legend, but they do not display in the map (which concurs with the PDF). The URL that gets posted by the PCHPrintSOE/printLayout reference the Parcels map service...can you think of anything that would be in this map service that would cause it to be left off the printout? I do remember you saying that you only need to enable the PCHPrintSOE on the layout service, correct?
Thank you for your time Tom.
Eric