error creating layer

[VirgilioPalmi]

Hi I installed ArcGIS Video 11.4 server on Windows server 2025.
I installed the WebAdaptor and opened the ports documented on the Esri site.
when from Excalibur I try to run the example publication "https://learn.arcgis.com/en/projects/get-started-with-arcgis-video-server/" the upload happens but when creating the layer it goes into error.

Process exiting with error: Connection timed out: getsockopt

only note, the server does not have a video card.

what can I do?
Virgilio

[CodyPatterson]

Hey @VirgilioPalmi 

For some reason, when searching the specific error, I only get a ton of Minecraft server issues, but that may lead to something!

If possible, have you attempted to temporarily disable your firewall? It could be possible that the firewall has a port that it's unintentionally blocking that you would need. Along with that, does the website work by using the FQDN of the server instead of the webadaptor URL? Another recommendation I saw was checking with IT or your ISP to see if they are blocking certain ports on your network, they may be blocking them for reasons of their own, but could leave some insight! Finally, you may try verifying that your inbound and outbound port configurations match, and you have the exact same number for both.

Cody

[MatthewCalamito]

Hi @VirgilioPalmi ,

Happy to help assist on this. Would you be able to provide any network traffic to see the calls being made and any other additional information to help further identify what may be going on? Specifically, it would be good to look at the createService, addLayer, and jobId traffic to see at which step it fails and the error messaging. Looking at the Preview for each of these calls would suffice and gathering any of the messaging.

GPU is not required to publish, but comes with limitations during publishing and playback. 

Thank you,

Matt

[Oiligriv]

Hi
I have done some more tests.
I can attach a debug log of the Server and a wireshark log that you can find at the link below.

PublishVideoServer.zip

[Oiligriv]

Fixed the issue, I noticed that the ArcGIS Datastore Webhook ports were closed.
I don't know why ArcGIS Video Server, query ArcGIS Datastore, but now it's working.

I hope someone else can confirm this solution.