Error: "Failed to add utility network data."

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05-03-2021 12:59 PM
WilliamBuerger
Occasional Contributor

I've published some Utility Network data to our portal.  But when I try to add this published Utility Network to a new map in ArcPro I get this error...

WilliamBuerger_0-1620069251257.png

If instead I try to add just one layer such as the Assembly layer, I get a slightly different error...

WilliamBuerger_1-1620069278214.png

I can view the layers just fine in the map viewer.  But I assume that's using the Map Image layer, not the Feature Layer.  ArcPro can view the Image layer but gives these errors on the Feature layers.  I am unable to find any logs or messages anywhere that would point to any specific issues that I could research.  As seems to be usual for ArcPro and the UN, errors happen but there's little to no information about why and you're left spinning your wheels.

This is similar to the error I posted about in The value type is inconsistent with other associated value types.  But I never got anywhere with that and these errors are slightly different so I thought I would start a new post.  There is one or two other pretty old posts asking about a similar error.  Nothing has any concrete information to work off of.  I just need ANYTHING that could help me understand what it is that ArcPro is having issues with that I could dig into.  I will likely have to fall back to my only option and rebuild a brand new server and start from scratch.

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4 Replies
RandallChew
Occasional Contributor II

Hey William,

I've seen this happen before as well.  I can see the layer in Pro in my Portal connections but when I add it I get the same message.  I've had to overwrite the original feature service to get past this issue.  I'm not sure exactly what causes it, but I"ve resolved it in my env. by overwriting the service.

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WilliamBuerger
Occasional Contributor

Yeah, for a time, I was leaving my feature service there while I reload the data and then just overwrite the service with my updated data.  But sometimes, it seems that the feature services does some checking with the data which can then interrupt the loading process.  So I always remove the layers first, then reload, then publish the map again.  Doesn't matter now as the layers are gone.  So I don't have the option to overwrite them.

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MikeMillerGIS
Esri Regular Contributor

Have you reviewed the logs in the server manager?  It should log why the service will not start.  I have seen this when the map is missing a subtype in the renderer.  

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WilliamBuerger
Occasional Contributor

Yes, I've checked the logs.  I have not been able to find anything being logged at the time I get this error.  It would seem to be ArcPro that is having the issue, not the service.  So nothing is logged for the service.  I tried putting ArcPro in diagnostics mode but I wasn't able to find anything that indicated any error in that either.

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