connected tracing not trace until service connection

[NadiaAlami]

Hi everyone, we try to run connected tracing using our data however the result is not like we got when using UN foundation data.

Attach below the result when we run the connected tracing where it not trace until the service connection, even the service line also not traced.

But when we try connected tracing using the foundation data, it successfully trace until the service connection.

We already set our service connection ( in our data called as customer meter)in the valid devices and service lines in valid lines in tier setting. 

Is it correct what we already set? what should we do in order to get the connected tracing result until service connection? 

thank you

[RobertKrisher]

If your tracing doesn't include the taps, laterals, or meters from your services than it's likely that you don't have any vertices on your mains to support connectivity. This is done automatically when you edit in pro, but if you programmatically created those features you will need to integrate the vertices from your services into their corresponding mains. This is discussed in further detail in this community question.

[NadiaAlami]

Thank you RobertKrisher ,

Actually we generate the fitting and the service lines we not digitize it .

is it any idea that can we do to fix it so that we can trace until service connection.

[RobertKrisher]

Your process that creates the fittings will also need to create the corresponding vertices on the mains you are trying to connect them to. There are transformers in FME that can you this, but you can also test this using the Integrate geoprocessing tool. You should do this during the conversion or in the asset package, as running this tool against a live utility network will create a lot of dirty areas.