Webform map questions missing pin symbol/marker

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06-16-2022 08:19 AM
ColinCampbell1
New Contributor III

Hi,

I've just noticed that all the map questions on our Survey123 webforms are now missing a marker/pin symbol to highlight where you've clicked for a location to be.  All these were working previously, but now are missing.  Is this a known bug or (new) expected behaviour?  Either way it makes selecting a location really hard and users are thinking that the forms aren't working.

It seems to be the case in Chrome and Edge, although mobile browsers do have the blue marker symbol (I don't know if they use a different mechanism though).  I wondered if it could just be my organisation but I've found examples of other public forms doing it (although not all forms seem affected).  The ones we've made will have been created in Connect.

I'd be really grateful for any advice/info.  Two examples of the forms are linked to below.

Colin

https://www.rspb.org.uk/our-work/conservation/projects/corncrake-calling/report-a-corncrake/

https://survey123.arcgis.com/share/6c62dba7538d48ca81db6a6d2cfdb75f

 

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IsmaelChivite
Esri Notable Contributor

Hi @ColinCampbell1  The behavior you describe is not expected. When you click on the map to set a location, a marker symbol should appear.

I tried your surveys in Chrome, Edge and Firefox in my laptop. Everything worked as expected in all browsers. I suggest you open a support ticket with Esri UK so they can help reproducing the problem.  It is not obvious what could be causing this behavior. A support analyst will help with the diagnosis.  If repro cases are provided we will definitively look at this.

Pushpin.gif

 

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IsmaelChivite
Esri Notable Contributor

I can repro now using https://mapping.northernbeaches.nsw.gov.au/maps/CultureMapLive.html @ColinCampbell1   @NBC 

We are looking into this. Thanks for reporting.

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IsmaelChivite
Esri Notable Contributor

Hi @ColinCampbell1  The behavior you describe is not expected. When you click on the map to set a location, a marker symbol should appear.

I tried your surveys in Chrome, Edge and Firefox in my laptop. Everything worked as expected in all browsers. I suggest you open a support ticket with Esri UK so they can help reproducing the problem.  It is not obvious what could be causing this behavior. A support analyst will help with the diagnosis.  If repro cases are provided we will definitively look at this.

Pushpin.gif

 

NBC
by
New Contributor II

Hi Ismael, 

We are having a similar issue as outlined above - please see the link below:

https://mapping.northernbeaches.nsw.gov.au/maps/CultureMapLive.html

Clicking the 'Get on the Map' button at the top takes the user to the Survey123 with the problem.  This one is contained as a widget inside an Experience Builder app but the issue is affecting all our Survey123 surveys containing an embedded map.  Its seems that the click or tap in the map is recognized, as the red shading around the question disappears,  however the actually symbol fails to materialize on screen.

Any info or advice you can provide much appreciated.

Thanks

Andrew

 

 

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ColinCampbell1
New Contributor III

Hi @IsmaelChivite 

Many thanks for looking into this.  I've done a bit more exploring and it seems to only be affecting people in my organisation so I'm guessing it may not be a Survey123 issue (or not completely).  I'll go off and do a bit more research and raise a ticket as suggested if needed.

Thanks again.

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IsmaelChivite
Esri Notable Contributor

I can repro now using https://mapping.northernbeaches.nsw.gov.au/maps/CultureMapLive.html @ColinCampbell1   @NBC 

We are looking into this. Thanks for reporting.

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IsmaelChivite
Esri Notable Contributor

@ColinCampbell1  @NBC 

Issue fixed.  There was indeed a problem on our servers. Sorry it took so long to get to the bottom of this!

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