We can't submit a survey with an attachment.

[A_MN]

We have issues with submitting surveys with attachments. It works without attachment, and it was fine in October. The issue started in November. We have updated our applications and done everything we needed to be done, but none of them were working. The image size was 1980, and we cannot reduce it as it reduces the quality of our photos. Anyone have any ideas or similar issues?

[A_MN]

The issue still exists. We were able to submit an attachment yesterday, downsizing its size to 1280; however, we are unable to do so today. We can't reduce the size to 320 pixels; it will totally destroy the photos. I have no doubt that the latest ArcGIS Online, update and S123 release are connected to this problem. For us, it started in November.

[ZhifangWang]

@KyleWeaver @EricAndersonMIT @A_MN ,

The 500 error and the issue "started (early) in November" both indicate that this is probably caused by the backend feature layer. The Survey123 website just got updated on 11/14 (PST) (so does Survey123 Connect/field app later) but no change during the end of October or early November.

To confirm this:

• Is that possible to confirm the time of the first failure is after 10/25? Which was the date of ArcGIS Online's latest update.
• Trying to add a new feature to the backend feature layer used by the survey with large attachments in Map Viewer to see if the issue exists. (Survey123 uses a different approach to submit features/attachments than Map Viewer, this result may not be useful if Map Viewer works as expected.)

If either case confirmed, as James mentioned, it would be best to work further with Esri Support or your distributor on this issue.

[IsmaelChivite]

Hi!  The upload failures are caused by underlying problems in the ArcGIS Online infrastructure. Esri Technical Support is handling this under this incident:

 INC-000402 Uploading multiple images to hosted feature services intermittently fails with a 500 error

Note that this is affecting Survey123 as well as other ArcGIS apps such Map Viewer, Experience Builder and others.  To get the latest status on the resolution to this ArcGIS Online problem, please contact Esri Tech Support and have them associate your customer account number to the incident above.