Surveys not generating, no error message.

389
13
07-30-2018 03:58 PM
ChrisShuck1
New Contributor II

My organization has a survey which we were previously able to generate reports from but now cannot. We do not receive an error message. The Word report just never generates and stays at 0%. Looking back at the last several reports that generated successfully, it seems that those reports all took around 3 min, 45 sec to generate. I'm guessing that this survey is too long or complicated and needs to be condensed and make better use of repeats. However, I'm not sure that this is the issue. I have attached the xls of the survey we have been having issues with.

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13 Replies
IsmaelChivite
Esri Frequent Contributor

Please also share your Word document template

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ChrisShuck1
New Contributor II

It has been added. Thanks.

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ZhifangWang
Esri Regular Contributor

Hi Chris, 

Thanks for the feedback. I've published a test survey with your XLSForm and report template in ArcGIS Online with a fake record, seems to me, the report can be generated successfully. 

https://survey123.arcgis.com/share/3cd580ae7a6044eea3ed37d2b8351d15/result/data  (use your ArcGIS Online account to sign in)

* if it's related to a specific record, can you please submit a fake record which can reproduce the issue by using https://arcg.is/00v0HH ?

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ChrisShuck1
New Contributor II

Is there a way that I can pass on a completed survey to you that I know has had this issue, rather than trying to reproduce it?

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ZhifangWang
Esri Regular Contributor

Unfortunately, there's no easy approach to clone the entire survey which includes

  • form item (designed survey itself)
  • source feature service
    • contains collected data
  • one or more feature service view
  • report templates (one or more MS word item)

If you still cannot reproduce the issue in the above test survey, https://survey123.arcgis.com/share/3cd580ae7a6044eea3ed37d2b8351d15/result/data , I would suggest that you raise an issue to Esri support service, I believe this is what they can help. 

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ClaireProctor
Occasional Contributor

Hi Chris,

 

This is largely unrelated, but why is your survey using groups and large amounts of relevant fields, rather than using repeats for every category? It would make your results neater by having less duplicate fields (many of which will be empty), and would reduce the survey's initial load time. I assume there's a reason, I'm just not certain from an observational point of view what it is.

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ChrisShuck1
New Contributor II

Hi Claire. At the time this survey was created, we didn't know about repeats. We've since used repeats on subsequent surveys with success, but we haven't had time yet to go back and redesign this survey. It looks like we may have to. I was looking through some of the surveys that users were able to generate with this form this morning, and some of them took up to 18 minutes to generate. I have a feeling that if this survey were redesigned with repeats, this wouldn't happen. Strangely though, this form used to generate reports very quickly. 

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OscarSepulveda_III
Occasional Contributor

Hi Claire... I am drawing a blank when you stated,"why is your survey using groups and large amounts of relevant fields, rather than using repeats for every category? It would make your results neater by having less duplicate fields...".  We have a form developed on the web, and it has 70 questions (yes, no, N/A), if anything other than "Yes" is entered, note & photograph fields open for the user.  That way each question has a way to capture individual notes and photographs.

Is there a way to simplify this?  I utilized groups because the appearance was so overwhelming...  Any help would be appreciated...

Claire Proctor

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ClaireProctor
Occasional Contributor

Hi Oscar,

Repeats are useful in situations like the survey Chris provided in the original post, when the user is answering several iterations of the exact same questions (so in that example, capturing the same information about several individual items). It doesn't sound like your survey has this structure, using groups might be necessary, but you can check out the documentation to decide for yourself: Repeats—Survey123 for ArcGIS | ArcGIS 

Currently, you can't actually implement a repeat in the Survey123 web designer, it can only be added to a survey in Survey123 Connect, although they are usable in surveys opened in the web app once implemented.

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