Survey123 URL link is not available in Outlook 365

[YuanbinZheng]

I have a Survey123 URL link in email body, with I can open Survey123 when I click the link from my desktop outlook 2016.

But the link is disabled, show as plain text in outlook 365 on iPhone, and outlook 365 online.

Any suggestion?

Thanks,

[Shwu-jingJeng]

Hi Yuanbin,

Are you using the webhook to send emails to outlook 365 using the custom survey123 URL scheme?

If yes, did you set the content type as HTML instead of Text?

If you are just sending the email to include the URL scheme, check to see if you use the HTML link and the email content is using HTML format.

Please provide an example of the link you attempt to include in the email if the issue still remains.

[YuanbinZheng]

Hi Jing,

See attached files.

Yes, we send out email as HTML with the custom survey123 URL scheme, which work fine in desktop outlook and Mail on iPhone, but the link is not work in Outlook on iPhone.

If I use https link, I can see the link Outlook on iPhone, when I click it, Microsoft will open the link, asking to open Survey123 but failed.

Any idea?

Thanks,

Yuanbin

Stantec

<http://www.stantec.com/>

The content of this email is the confidential property of Stantec and should not be copied, modified, retransmitted, or used for any purpose except with Stantec's written authorization. If you are not the intended recipient, please delete all copies and notify us immediately.

[Shwu-jingJeng]

Hi Yuanbin,

When it failed, do you receive any error or survey123 app is just not opening? As you described, the link just didn't work when click the url in outlook app mail on iPhone? If you delete the MS Edge app and force to open the link with safari or chrome, did it work?

We do have some specific issues with Edge only and this is might be related to how Edge is supported with custom url link on Edge.

How about android phone? Does it work on android OS?

[YuanbinZheng]

Hi Jing,

See my comments.

Thanks,

Yuanbin

Stantec

<http://www.stantec.com/>

The content of this email is the confidential property of Stantec and should not be copied, modified, retransmitted, or used for any purpose except with Stantec's written authorization. If you are not the intended recipient, please delete all copies and notify us immediately.

[Shwu-jingJeng]

Hi Yuanbin,

The comments are missing though, could you resend it again?

Thanks,

Shwu-Jing

[YuanbinZheng]

When it failed, do you receive any error or survey123 app is just not opening? As you described, the link just didn't work when click the url in outlook app mail on iPhone?

The arcgis-survey123://? Link can’t clickable

It show correct in iOS Mail application:

Http link https://survey123.arcgis.com/share/6f76241212b943f6a1e6b5f856965d25?open=native&field:request_id=3502&field:equip_book_type_lst=T109:1;T103:1&field:equip_book_typename_lst=Camera:1;Trimble%20Geo%20XT:1&field:project_ids=123500999&field:project_names=Test%20Stantec%202020&field:non_trackable_items=

Launch Edge successfully but failed to launch native Survey123

If you delete the MS Edge app and force to open the link with safari or chrome, did it work?

Safari can launch launch native Survey123, but our corporate iPhone use Edge as default browser on iPhone.

We do have some specific issues with Edge only and this is might be related to how Edge is supported with custom url link on Edge.

How about android phone? Does it work on android OS?

We use corporate iPhone, no Android.

Stantec

<http://www.stantec.com/>

The content of this email is the confidential property of Stantec and should not be copied, modified, retransmitted, or used for any purpose except with Stantec's written authorization. If you are not the intended recipient, please delete all copies and notify us immediately.

[Shwu-jingJeng]

I was able to copy the url link and paste it in edge installed on iPhone and it opens survey123 app just fine. So this shows the link does work in Edge though. However, edge is not my default browser on my iPhone and I checked the iOS setting and there is no way to change the defalt browser to edge though, safari is the only default browser on iPhone. 

There might be some security setting or the network access you are using on your corportate iPhone. Does this issue occur with all corporate iPhones you tested? Could you also try a private iPhone with the same url link open in  Edge and see if it opens survey123 app?

If only corporate iPhone is having this issue, that might be the security setting on the device, instead of the url link issue.

From my initial testing, your url link works just fine with my private iPhone 8 using Edge app to open survey123 app.

[YuanbinZheng]

Yes, I can open Survey123 from Edge from my personal iPad. I will contact out IT about possible secure setting

Ideally we want to use Outlook to open Arcgis-Surver123://? URL.

Thanks for your help.

Yuanbin

Stantec

<http://www.stantec.com/>

The content of this email is the confidential property of Stantec and should not be copied, modified, retransmitted, or used for any purpose except with Stantec's written authorization. If you are not the intended recipient, please delete all copies and notify us immediately.