Survey123 Report Template Deleting Header

[ChrisAuger]

I have a custom feature report with an image in the header of the Word document. When running the report as a PDF or Word the output removes the header image. 

Is there some trick to creating/formatting a report template that does not delete the branded header at the top? 

I have other surveys that work just fine with the same headers. But this one survey just deletes the header when the report is exported. 

Template has: 

Exports as:

[Leena_Abdulqader]

Hi @ChrisAuger, hmm tricky! I would ask how you embedded the image? Is it linked or embedded directly? And in the Word doc, if you right-click the image and check the format picture is it in-line text or floating/anchored? 

Is it a large image? Maybe use a smaller file size?

Did you copy the header between different documents? Maybe try fresh from scratch? Sometimes copying and pasting can cause corruption to the file.

I can give a workaround if none works. Instead of relying on Word's header, add a one-row table at the top of the first page (borderless, full width), and put your logo/branding there. The report service treats that content as part of the body and preserves it 100%.

Hope that helps!