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Survey123 map not showing in safari

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03-12-2023 11:34 AM
DeborahKorn
New Contributor

Hi, first time poster!

I have a live survey, https://arcg.is/1GXvnL. It is open to the public to respond.

The first question uses a map to establish location.

I’ve had a contact from someone on a MacBook, who says the map is not showing, and there is no box to enter their address.

350+ people have been able to respond, so I’m a bit lost.

I’ve asked them to make sure safari is allowing sharing, and they’ve said it is.

does anyone have any ideas p,ease?

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james-noble
Esri Contributor

Hi @DeborahKorn, one thing to check is that the version of Safari is 15.x or later: Supported browsers—ArcGIS Online Help | Documentation

It's also worth checking that Safari has access to the device's location in the location settings.

James Noble
Programme & Service Delivery @ Esri UK

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2 Replies
james-noble
Esri Contributor

Hi @DeborahKorn, one thing to check is that the version of Safari is 15.x or later: Supported browsers—ArcGIS Online Help | Documentation

It's also worth checking that Safari has access to the device's location in the location settings.

James Noble
Programme & Service Delivery @ Esri UK
DeborahKorn
New Contributor

I suspected as much. They are on 10.4.6.

I will let them know.

thank you. I couldn’t see the supported browsers when I looked. Super helpful.