Survey123 iPhone unable to use location services

08-09-2023 04:20 PM
New Contributor

I haven't made any changes to the survey settings, but recently iPhone users have not been able to use their device location when submitting a survey. Attached is a screenshot of the message received "Can not find your location. Please check your browser to ensure that your location is shared."


Can confirm it works on an Android device. Also the location services work on other Esri applications (e.g. WAB, ExB) using iPhone. We tested Safari and Chrome, and tried reseting caches - none of that worked. We also tested on two different iPhones, one with the latest OS update, and one with the previous version. Lastly we tested two different surveys, both have the same issue. Access them via these QR Codes:


Australian Protected Cropping Survey



Australian Tree Crop Survey


3 Replies
MVP Esteemed Contributor

I have seen that every update to the app, browser, or iOS itself will turn the location settings back off.  You have to go in and turn them back on manually.  Give that a shot.

0 Kudos
New Contributor III

Yep checked that - but wasn't the issue. Sorry should have mentioned that in the post.

0 Kudos
New Contributor II

Issue resolved after republishing from Survey123 Connect with latest update 3.18.124 installed.

Cheers, Craig.