504 Error with survey with Multiple Repeats

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01-24-2019 09:10 PM
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Occasional Contributor II

Hi

We have a survey with multi repeats and when I try to publish to our 10.6 Enterprise Portal from Survey123 Connect (3.1.126) I keep getting get a 504 timeout error.  If I take out all but one repeat (doesnt matter which) it will publish fine.  It is possible to have a survey with more than one repeat isnt it??

Just wondering if there is something I am missing our if I have the syntax wrong somewhere in this form?

Cheers, Chris

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Esri Esteemed Contributor

Hi Chris,

Is the feature service one that was published by Survey123, or an existing service (either hosted or in the enterprise geodatabase).  A 504 error is an ArcGIS Server error - have you checked the ArcGIS Server logs for any issues?

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Occasional Contributor II

Thanks James

I have created a new survey in Survey123 Connect from scratch to publish to our Enterprise Portal, so it is a new hosted feature service that is should be creating.

The ArcGIS Server logs don't show anything of note to me

INFOJan 29, 2019, 8:50:16 AMRequest user: ad2f4121-5a7a-421e-9da9-171a7033945b, Service: null/nullRest
VERBOSEJan 29, 2019, 8:50:15 AMReleased 'service-hosted.service_b3461563c01447bfaa9e6945e627dfff.featureserver' workflow lock.Admin
INFOJan 29, 2019, 8:50:14 AMRequest user: ad2f4121-5a7a-421e-9da9-171a7033945b, Service: null/nullRest
VERBOSEJan 29, 2019, 8:50:13 AMStarting the service 'Hosted/service_b3461563c01447bfaa9e6945e627dfff.FeatureServer'.Admin
INFOJan 29, 2019, 8:50:11 AMRequest user: ad2f4121-5a7a-421e-9da9-171a7033945b, Service: null/nullRest
VERBOSEJan 29, 2019, 8:50:06 AMStopping the service 'Hosted/service_b3461563c01447bfaa9e6945e627dfff.FeatureServer'.Admin
FINEJan 29, 2019, 8:50:06 AMREST request successfully processed. Response size is 508 characters.System/PublishingToolsEx.GPServer
FINEJan 29, 2019, 8:50:06 AMREST request received. Request size is 268 characters.System/PublishingToolsEx.GPServer
FINEJan 29, 2019, 8:50:06 AMWait time for 'System.PublishingToolsEx.GPServer' service request is 0 milliseconds.Server
INFOJan 29, 2019, 8:50:06 AMRequest user: croberts, Service: System/PublishingToolsEx/GPServerRest
FINEJan 29, 2019, 8:50:06 AMREST request successfully processed. Response size is 587 characters.System/PublishingToolsEx.GPServer
FINEJan 29, 2019, 8:50:06 AMREST request received. Request size is 268 characters.System/PublishingToolsEx.GPServer
FINEJan 29, 2019, 8:50:06 AMWait time for 'System.PublishingToolsEx.GPServer' service request is 0 milliseconds.Server
INFOJan 29, 2019, 8:50:06 AMRequest user: croberts, Service: System/PublishingToolsEx/GPServerRest

It does seem to me to be something with having multiple repeats.  As I have tried publish the same form with just a single repeat and it works fine.  As soon as I have more than one it fails.

Cheers

Chris

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