Survey123 HELP needed for Error -1: "not support the content-type:webp"

401
4
Jump to solution
11-18-2021 09:43 AM
DianaLizarraga
New Contributor II

Hi All,

I could use help, I can't get my survey123 survey to publish.

 

Background | I made a simple form that includes three separate image uploads  and a map plus some simple questions like date, time, etc.. When I try to publish it gives me this error below. I think webp is an image file issue so I have tried adjusting the # of photos (now set to 1 photo each), playing with the cache, drawing tools for the map, etc. I can get it to publish.  I am not sure what else I can do but wanted to reach out and see if anyone might have suggestions. 

-1: "not support the content-type:webp"

Thanks in advance! 

Tags (3)
0 Kudos
1 Solution

Accepted Solutions
DianaLizarraga
New Contributor II

Finally figured it out. I just had to remove the image in my survey and once I did that it was able to publish.  Glad to move on from this code error. 

View solution in original post

4 Replies
Jordi-Monk-Developer
New Contributor III

Hi Diana, as the error says, the image file type "webp" seems not to be supported in Survey 123. You can use a desktop app (like the free GIMP) or an online tool (like this: https://https://cloudconvert.com/webp-to-png/webp-to-png ) to convert your image to a supported format (like PNG, for instance).

0 Kudos
DianaLizarraga
New Contributor II

Hi Jordi,

Thanks for your expertise. What I don't understand is that I am just using the "image" question to add to my survey. My other surveys have used this feature with no problem at all.  I am not sure what the default image file types are for the survey123 "image" question (there was no option for me to de-select the webp file). I don't need a webp file just png and jpg. Anyhow, thank you for your insight. I can try that if I can't get this error resolved. 

0 Kudos
Jordi-Monk-Developer
New Contributor III

OK, I think I misunderstood your scenario (I thought you (the author survey) were providing your own images (among them, a *.webp one) as part of the survey layout.

And yes, I think for 'image' questions there is no option to filter the accepted image formats (I would expect these would be accepted: BMP, GIF, JPC, JPE, JPEG, JPF, JPG, and PNG (https://doc.arcgis.com/en/survey123/desktop/create-surveys/xlsformmedia.htm )

If nowhere in your survey you specified that '.webp' and the error comes at the time of publishing, I would suspect a bug on Esri's part (a mismatch between what Connect generates and what AGOL expects)?

0 Kudos
DianaLizarraga
New Contributor II

Finally figured it out. I just had to remove the image in my survey and once I did that it was able to publish.  Glad to move on from this code error.