Thank you for the confirmation, Luong.
I think the next step will be to get a log of the behavior.
You can capture this log by opening Survey123 Connect and going to Settings > Diagnostics. Start the log by selecting the 'Logging' switch (should turn green) and populate the Log output location parameter. I would recommend selecting the option to 'Show log file folder' prior to replicating behavior.
After the log is turned on, you can then attempt to create 'New Survey' and wait for it to get stuck. Go ahead and then grab the log file and send to me if you are able. ( I will send you a private GeoNet message with my email).
Best Regards,
Brandon