Survey123 Connect update creating issues with web form

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03-27-2026 01:15 PM
ChandraLala
Emerging Contributor

Hi everyone, I was able to view my survey on the web perfectly fine before the recent update. After the update to Survey123 Connect (I am now using version 3.25.27), I receive an error message saying  "This survey cannot be opened in the web app. Please contact the survey owner to republish the survey with 'Create web form' enabled. Error: Missing .webform file." I can see in the survey files that a webform has definitely been created. I have tried republishing my survey and completely deleting it and publishing it as a new survey, and neither have fixed the problem.

I have experimented by removing certain parts of my XLSFormat table  to see if this fixes things. Removing certain questions and sections does fix the problem and allows for my survey to be viewed on the web, however this is not ideal because I need all sections and questions to be included. Please let me know if anyone else has experienced this and any possible workarounds.

 

EDIT: I previously thought this was an issue having to do with the update, though I was able to access an older version of Survey123 Connect and still experienced the same issues..

34 Replies
JodyZhengLiu
Esri Contributor

Thanks for the confirmation! Glad to hear it resolved the issue.

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LindaSlattery
Regular Contributor

We are having issues now well with surveys that have been live for over a year. Just upgraded to 3.25.27, updated the XLSForm template, republished, and still getting the error. Am I missing a step?

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RalphPlummer
Regular Contributor

I've requested my organization to report this bug still exists since I do not have permissions to do so.  My survey behaves fine since it is only used in the field app but I have been trying to create a Power Automate Workflow using the ArcGIS Connector "When a survey response is submitted," and getting the error:

RalphPlummer_0-1776281930234.png

I came across this post and followed @ZacharySutherby suggestion about the webform file.  Being my surveys are too complicated for Web Forms; I didn't have one.  So, I enabled it and republished just to get the file.  I can confirm that the bug still exists and inside that file it reads: 

{
  "error": {
    "code": -1,
    "details": [],
    "message": "Error: Entity expansion limit exceeded: 10012 > 10000"
  },
  "success": false
}

 Before deleting approximately 50 to 60 rows from my survey that I did not want to delete, I was getting 10002 > 10000.  Afterwards I got 10012 > 10000.  

I am currently on version 3.25.27 of Survey123 Connect.  Thank you.

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JodyZhengLiu
Esri Contributor

Hi @RalphPlummer , thank you for reporting this. We will be deploying a hotfix to address the issue this coming Monday night (PST). Please try again on Tuesday or any time after. We appreciate your patience.

RalphPlummer
Regular Contributor

Hi @JodyZhengLiu, how is the hotfix coming along?  I checked and saw Survey123 Connect is still on version 3.25.27.  Is there a new approximate date I can expect the update?  Thank you.

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