Survey123 Connect update creating issues with web form

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03-27-2026 01:15 PM
ChandraLala
Emerging Contributor

Hi everyone, I was able to view my survey on the web perfectly fine before the recent update. After the update to Survey123 Connect (I am now using version 3.25.27), I receive an error message saying  "This survey cannot be opened in the web app. Please contact the survey owner to republish the survey with 'Create web form' enabled. Error: Missing .webform file." I can see in the survey files that a webform has definitely been created. I have tried republishing my survey and completely deleting it and publishing it as a new survey, and neither have fixed the problem.

I have experimented by removing certain parts of my XLSFormat table  to see if this fixes things. Removing certain questions and sections does fix the problem and allows for my survey to be viewed on the web, however this is not ideal because I need all sections and questions to be included. Please let me know if anyone else has experienced this and any possible workarounds.

 

EDIT: I previously thought this was an issue having to do with the update, though I was able to access an older version of Survey123 Connect and still experienced the same issues..

34 Replies
JodyZhengLiu
Esri Contributor

Thank you for confirming the fix for the web form publishing issue. Regarding the inputMask issue, my colleague Ruth will follow up with you in the other post.

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MarlenaIsley3
New Contributor
JodyZhengLiu
Esri Contributor

Hi @ChandraLala , we have deployed a hotfix for this issue. Could you please test it again on your end and let us know if it’s resolved?

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jeffhyderBRVA
Emerging Contributor

@JodyZhengLiu good news, good news, I am happy to report I was successful and republishing my survey this morning and currently everything is working correctly with this version 3.25.27. Bravo, ESRI and thank you.

JodyZhengLiu
Esri Contributor

Awesome, thanks for the update! Glad to see it's working.

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Theisen
Occasional Contributor

This has also corrupted one of my most important surveys. I deleted all empty rows (not containing questions) and am now at 75 rows, still not working. I have also tried creating a new survey from the same .xlsx, same problem. I also tried creating a new blank survey and copied all the cells into the new blank .xlsx, same problem. It is definitely tied to the .Webform file as I get the same issues as others in this chain. 

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JodyZhengLiu
Esri Contributor

@Theisen we have deployed a hotfix for this issue. Could you please test it again on your end and let us know if it’s resolved?

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LauraWaddle_-_FS
Emerging Contributor

@JodyZhengLiu Thank you SO much for the hotfix! The same thing happened to a survey that I had been working on for weeks. Just published it this morning after seeing your note about the hotfix and it works again - thank you!!!

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JodyZhengLiu
Esri Contributor

Thanks for confirming! Great to hear it's all sorted.

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brierTurnbull
Emerging Contributor

Had this issue as well in a long survey with a lot of pulldata()s, republished this morning and it looks like the hotfix worked Thanks for the speedy response.

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