Survey 123 crashing on iOS

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05-17-2018 09:54 AM
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New Contributor

We built a survey using survey 123 connect, it works on windows desktop and android phones but if we load the survey within iOS the application simply crashes.  Any ideas or thoughts?

Thanks

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Esri Regular Contributor

Hi Shannon,

Would you be able to provide the XLSForm that you used to create your survey?  If so, please upload it to this thread or send it to me at barmstrong AT esri.com.

In addition, please provide the version of Survey123 Connect that you used to create the survey and the iOS devices and versions where you are encountering the issue.

Thanks,

Brandon

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Esri Regular Contributor

Hi Shannon,

 

After taking a look at your XLSForm, and reproducing the issue on an iOS device, it looks like you are encountering an issue that we have recently identified as a BUG.  The issue is currently logged in Technical Support as ‘BUG-000113684 : Surveys with multiple Repeats with Repeat Counts added crash upon opening in the Survey123 Field App for iOS’.

 

As insinuated by the title of the bug, the issue is related to the presence of repeat counts in the survey.  Please try to remove the repeat counts from the XLSForm, republish, and redownload to your iOS device and then attempt to open again.

 

For the time being, it will be necessary to omit the repeat counts if you are looking to take the survey on an iOS device, but please be aware that we intend to fix this in the future.

 

One other note: If you do have access to Esri Technical Support, I would recommend creating a case and having them add you to this bug. This helps us maintain record of how many people are affected by this behavior.

Best Regards,

Brandon