Survey 123 connect survey not created and Form Preview Empty

[EricLussier1]

Survey 123 connect Form Preview Empty

Hi,

I'm having an issue with survey123 Connect. When I create a survey, the the Converting XLSForm progress bar goes to the end, but it continues spinning without ever closing. If I close Survey123 Connect and get back in, I see my survey, but when I click on it to access it, the Form Preview Empty.

I have notice that the xml file related to my survey has 0 KB as it never been created.

Any Idea on what is going on?

Thanks.

[JamesTedrick · Accepted solution]

Hi Eric,

One thing I would check is the network connectivity to the Survey123 website, which handles the XLS to XML conversion.  Try going to https://survey123.arcgis.com/api/version - you should get:

{"api":{"major":2,"minor":3,"micro":1}}

[EricLussier1]

Hi James,

Thanks for your reply.

I have done the verification with the hyperlink. I'm getting the same as in you reply. I have uninstall and reinstall and still no luck. 

That is very strange that reinstalling has not fixed the problem.

If you have other ideas, be welcome.

Thanks.

Eric

[EricLussier1]

Hi James,

This is to let you know that I found what was wrong. The problem was coming form the service setup.

1-The Survey 123 rest api Url was set to the portal for arcgis  I had to test last week instead of "https://survey123.arcgis.com/api "

2-The ignore ssl Errors was set to True.

I had figure that deleting the portal add reset the rest of the parameters, but I was wrong.

So, your network connectivity idea was a good clue.

Thanks