Report login or publisher issues

66
2
01-28-2019 08:14 AM
Highlighted
New Contributor II

Hello everybody; Today I instal a new version for Survey123 Connect for Arcgis,  but I can't login to publisher a new surveys with the new version (3.1.126); It dosen't work or execute any action to publish or login ... any help or suggestion please!!! 

Tags (1)
Reply
0 Kudos
2 Replies
Highlighted
Esri Regular Contributor

Hi Osman

The login issue you're describing sounds similar to an issue related to the Windows Credential Manager. Please check out the suggestions on this thread Survey123 Connect sign in issue and let me know if this helps.

If not, could you please provide a screenshot(s) of what you're seeing in Connect when you try to login? Are you using ArcGIS Online or Portal? Can you see the usual login screen at all? If so, do you receive any error messages when attempting to login? Which operating system are you using?

Thanks,

Jim

Reply
0 Kudos
Highlighted
New Contributor II

Thank you for your help, I was check the Windows Credential Manager and delete the credential for survey123 and try again and its works....