I've made a survey with some bird calls in as audio files to help people with their identification, but I'm having issues with the files playing. In Connect only one of the .mp3s will play (although both have the speaker icon next to them). Both tracks play on an Android device, but when I open the survey on my iPhone neither work - unless I use my wireless headphones and then they both play fine.
Does anyone have any ideas why this might be? I'm using the latest versions of the mobile app and Connect.
Solved! Go to Solution.
Hi. I am guessing this is not really an issue with your Survey123 design, but an issue with an incompatibility of your audio file with your device or simply a configuration of your device. Here are the the usual things you will need to look at:
In Survey123 Connect we include a sample design under the Community group called Cardenal Amarillo Sightings. It includes audio files of Yellow Cardinal Gubernatrix cristata. You may want to give this a go to make sure you have all configured properly in your device.
Hi. I am guessing this is not really an issue with your Survey123 design, but an issue with an incompatibility of your audio file with your device or simply a configuration of your device. Here are the the usual things you will need to look at:
In Survey123 Connect we include a sample design under the Community group called Cardenal Amarillo Sightings. It includes audio files of Yellow Cardinal Gubernatrix cristata. You may want to give this a go to make sure you have all configured properly in your device.
Thanks loads @IsmaelChivite. I think it was the codecs - I managed to fix them by opening them in Audacity and re-saving them as a new mp3 (I'd been sent the files by someone else and I've no idea how they were originally made).
Once I'd fixed them I did also briefly fall foul to my phone being on silent - so you manged to fix my problem twice!