How do I get offline maps to download (android/samsung active tab)?

[BrianaHalstead]

The map in my survey works/displays fine when connected to wifi, but I took my tablet to the field and although the location worked and tracked, there was no map that displayed. I assume this means I need to download a map for offline use. I've followed the ESRI directions to be able to download an offline map (Use offline basemaps—Survey123 for ArcGIS | Documentation 😞

Download a linked map package in the Survey123 field app

To download a shared map package, complete the following steps:

1. Start the Survey123 field app and sign in with your ArcGIS organization account.
2. Select the survey to which you associated a map package.
3. Choose the menu and choose Offline Maps.
   
4. Choose the map package from the list to download.

Once successfully downloaded, you'll see the map package in the list of basemaps on the location page of your survey.

These directions do not work, however, I'm simply met with a screen that says: "No Compatible Maps Found" 

[LizMoore_fws]

Add me to the list of folks with the "no compatible maps found" as well.  Switching to standard in Survey123 and Survey123 Connect map settings did not fix the issue. Help?!