Getting a code when I submit data on Survey123 mobile app

[NkatekoMarima2]

When submitting forms on Survey123 Mobile App I get the message:

"Please copy this code, switch to your application and paste it there"

I tried to sign out and sign in, but it brings the same message again when I try to sign in. I have never encountered this error, please assist.

Thanks

Nkateko

[CodyPatterson · Accepted solution]

Hey @NkatekoMarima2 

Is this using an ArcGIS Online connector or an ArcGIS Enterprise connector? The reason I ask is because there is this article from a similar issue, but this is with PowerPoint: https://support.esri.com/en-us/knowledge-base/prompt-to-copy-and-paste-code-into-an-application-when...

There is also this article from 2017 with possibly helpful information: https://community.esri.com/t5/arcgis-survey123-questions/sign-in-to-arcgis-online-with-survey123-oau...

Could you attach a screenshot of the error? Feel free to blot the key out if you would like!

Cody

[NkatekoMarima2]

Good day

It is using ArcGIS online. I tried resetting the password and the form went through. Thank you so much.

Nkateko