I'm getting the Failed to Print Map error when generating a report in Survey123.
I'm using the mapSettings parameter in a custom template (that I'm testing) that points to an empty webmap with our organization's basemap. The basemap works fine in the survey, as far as I can tell. The item ID in the error points to the organization's basemap as it is stored in our ArcGIS Online account.
When I change the basemap in the report webmap to use an ESRI basemap, no error is present, and the report generates as expected. The aerial will do okay, in a pinch, but we would really like to show our campus basemap in the generated report.