BUG: Getting service information

TonyStrothers · ‎02-23-2017

OK this is strange. We understand the "Getting service information" bug was fixed in the 1.10.25 January 2017 release. But we just did a major overhaul to a survey causing the schema to change. Everyone can hit this survey, download, fill it out, and submit it with no issues ... EXCEPT ONE GUY. No matter what device he uses and he's tried his android phone, his iPad, and his laptop ... They all give the dreaded GETTING SERVICE INFORMATION bug. Today we've had him delete and download the survey. We've had him disconnect from wifi and use his phone network. We've had him delete the Survey123 application from all devices, redownload from app store, and redownload the survey. Basically we've tried everything humanly possible at this point and he still has the issue. He was collecting the day before we updated, and now the update has totally blown up his ability to submit surveys.

Could this be a random user credential issue tied only to submitting (Because he can access and download surveys, so he is logged in)?

FYI: We got his Enterprise login username and password from him and I logged in on my device which collected without issue prior to using his credentials. Under his login ... on my iPhone ... It reproduces his GETTING SERVICE INFORMATION error. So the error is definitely tied to him.

HELP

DougBrowning · ‎03-28-2018

I just hit this bug today as well. Funny thing in my form was working in my test service. I republished it to a new service and suddenly it is hanging on Getting Service information. It is hanging on a related table - that very last one in the list. I didn't change anything on it.

This also happened to me a few weeks ago when I had a photo in a repeat. Got rid of that and it all worked.

At a dead stop now. I am working with the admins but does anyone know any thing else that could cause it? It was working yesterday.

Further testing shows it hangs on the last item in the HFS no matter what it is. So it is not a specific form. Note this is a HFS with a submission_url used. If I publish the forms to their own spot they work.

Edit: Just looked it up and this bug is supposed to be fixed?

BUG-000103217: This software defect caused the Survey123 field app to hang when attempting to submit data to a survey if the logged-in user had been revoked permissions to access the underlying survey’s feature layer. In version 2.2, the Survey123 field app will report a descriptive error message when this situation is encountered.

Thanks

DougBrowning · ‎03-29-2018

James Tedrick‌

Finally got a log file to work. It seems to be complaining about Relationships and string type? Also suddenly export works. I noticed in the exported GeoDB it changed the names of all the survey123 relates. They were something like Group_repeat and after export they are Formname_19.

Also this error TypeError: Cannot read property 'name' of undefined

Thanks

<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: Plots
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: AIMPhotos
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: GAP
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: KnownErrors
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: LPI
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: PlotChar
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: PlotObservation
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: Soil_Stability
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: SpeciesRichness
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: UnknownPlants
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: Lines
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: Routes
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<15>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="876"] qml: Updating relationship for: PlotCircle
<10>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="updateChildRelationship" filename="XFormFeatureService.qml" line="810"] qml: Unsupported childKeyField type: esriFieldTypeString
<12>1 2018-03-29T17:37:03Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="default" filename="XFormFeatureService.qml" line="876"] qrc:/qml/XForms/XFormFeatureService.qml:876: TypeError: Cannot read property 'name' of undefined
<12>1 2018-03-29T17:37:57Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="default"] QEGLPlatformContext: eglSwapBuffers failed: 300d
<12>1 2018-03-29T17:37:57Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="default"] QEGLPlatformContext: eglSwapBuffers failed: 300d
<15>1 2018-03-29T17:37:57Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="192"] qml: Application state changed: 0
<15>1 2018-03-29T17:37:57Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="192"] qml: Application state changed: 0
<15>1 2018-03-29T17:37:59Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="192"] qml: Application state changed: 4
<15>1 2018-03-29T17:37:59Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="onRunningChanged" filename="Portal.qml" line="559"] qml: Token expiry timer disabled
<15>1 2018-03-29T17:37:59Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="onRunningChanged" filename="Portal.qml" line="557"] qml: Token expiry timer will trigger in 27.4194 minutes
<15>1 2018-03-29T17:37:59Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="reset" filename="Portal.qml" line="591"] qml: Reset token expiry timer: Thu Mar 29 12:06:24 2018 GMT-0600 minutes: 27.419433333333334
<12>1 2018-03-29T17:38:00Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="default"] QEGLPlatformContext: eglSwapBuffers failed: 300d
<15>1 2018-03-29T17:38:00Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="192"] qml: Application state changed: 0
<15>1 2018-03-29T17:38:00Z localhost Survey123forArcGIS 26697 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="192"] qml: Application state changed: 0

Thank you!

DougBrowning · ‎03-30-2018

Well it turned out to be a bad GDB I guess. Created a new GDB, copied the same FCs over, published, all worked.

Weird

Anonymous User · ‎06-18-2018

Not sure if this thread is still alive or not, but I am having this same issue. I tried rebuilding my relationship classes, and republished the service, but I am still hanging up on getting the service of one of the related tables from the feature service.

We are experience this issues from multiple people with different user roles in AGOL.

This is the error I am getting.

<15>1 2018-06-18T20:10:07Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="qml" function="updateRelationships" filename="XFormFeatureService.qml" line="891"] qml: Updating relationship for: BMP_Inventory
<12>1 2018-06-18T20:10:07Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="default" filename="XFormFeatureService.qml" line="891"] qrc:/qml/XForms/XFormFeatureService.qml:891: TypeError: Cannot read property 'name' of undefined
<15>1 2018-06-18T20:10:31Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="192"] qml: Application state changed: 2
<15>1 2018-06-18T20:10:38Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="qml" function="expression for onStateChanged" filename="Portal.qml" line="192"] qml: Application state changed: 4
<15>1 2018-06-18T20:10:38Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="qml" function="onRunningChanged" filename="Portal.qml" line="559"] qml: Token expiry timer disabled
<15>1 2018-06-18T20:10:38Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="qml" function="onRunningChanged" filename="Portal.qml" line="557"] qml: Token expiry timer will trigger in 27.6442 minutes
<15>1 2018-06-18T20:10:38Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="qml" function="reset" filename="Portal.qml" line="591"] qml: Reset token expiry timer: Mon Jun 18 16:39:16 2018 GMT-0400 minutes: 27.644216666666665
<15>1 2018-06-18T20:10:48Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="ArcGIS.AppFramework.Core"] ArcGIS.AppFramework.Core: __thiscall App::~App(void)
<15>1 2018-06-18T20:10:48Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="ArcGIS.AppFramework.File"] ArcGIS.AppFramework.File: __thiscall ZipReader::~ZipReader(void)
<15>1 2018-06-18T20:10:48Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="default"] __thiscall WinLocation::~WinLocation(void) Waiting for location thread to finish
<15>1 2018-06-18T20:10:48Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="default"] __thiscall WinLocation::~WinLocation(void) Terminating
<15>1 2018-06-18T20:10:48Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="ArcGIS.AppFramework.Sql.ST"] ArcGIS.AppFramework.Sql.ST: __thiscall ST_Projection::~ST_Projection(void) 4326
<15>1 2018-06-18T20:10:48Z VBVA17519L Survey123forArcGIS 11288 - [AppStudio@11205 category="ArcGIS.AppFramework.Sql.ST"] ArcGIS.AppFramework.Sql.ST: __thiscall ST_Projection::~ST_Projection(void) -1

DougBrowning · ‎06-18-2018

Did you create a brand new GDB? For me it was not the Relationship classes but something in the GDB.

Create a brand new GDB. Copy and paste your layers in to this new GDB. Then publish.

In the end I think it was because I had several "redos" while creating the project. Somewhere all that deleting, creating, and copying messed it up. Possibly due to domains since it complained about them already being there sometimes.

Anonymous User · ‎06-19-2018

I tried copying everything to a new GDB, unfortunately I am still having the same problem. Thanks for the input.

Anonymous User · ‎10-12-2018

I tried the Inbox feature out when it was beta and it worked without any issues. Now I'm trying it with a similar GDB and it's not working. The wheel just spins forever when I refresh the inbox but the form I set up during beta still works fine.

JamesTedrick · ‎10-12-2018

Hi Matt,

Can you record a log of the attempt to access the Inbox (See Troubleshoot—Survey123 for ArcGIS | ArcGIS; if you don't have a console, turn on logging to write to a text file)? With that, the error can be diagnosed.

PatrickFilyer · ‎03-05-2019

I ran into this bug today. I had to extract/upload the results as shown here, then I had to delete/re-download the survey. User was able to sync after the surveys were re-downloaded.