Community

Barcode Scanner not working for EUIs

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3
12-20-2021 12:00 PM
abureaux
by MVP Regular Contributor
MVP Regular Contributor
‎12-20-2021 12:00 PM

Hello,

Wondering if anyone has any experience with EUIs. These two are not recognized by S123. I tried many different zooms, angles, etc. and got nothing. However, the top QR-style code is detected by the default QR scanner built into my Samsung S8 near instantly.

abureaux_0-1640030340248.png

 

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3 Replies
Shwu-jingJeng
by Esri Regular Contributor
Esri Regular Contributor
‎01-06-2022 10:03 AM

Hi Abureaux,

Could you provide some further information about this EUI format for us to look into the issue?

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abureaux
by MVP Regular Contributor
MVP Regular Contributor
‎01-06-2022 10:18 AM

Sure thing. What specific information would be helpful?

These codes are used on air monitoring equipment. This is one of the models: https://store.rakwireless.com/products/rak7204-lpwan-environmental-node

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Shwu-jingJeng
by Esri Regular Contributor
Esri Regular Contributor
‎01-07-2022 04:18 PM

Hi Abureaux,

Thanks for reporting the issue. I had logged an internal issue for this barcode scanner performance problem. Survey123 should support both QR cdoe and Code 93 barcode types and I was able to repro the performance issue with the latest version of Survey123 field app.

I would also encourage you to contact Esri Support Service to log a salesforce enhancement request so that you can track the status of issue fix.

Thanks,

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