Note: Esri support asked me to post a resolution to a ticket here on the Ideas community.
My GIS department had been using the Survey123 Connect desktop app for years with no issues. But at some point we noticed that it was running very slow on our computers. Merely opening the app could take as long as 10 minutes. Saving the Excel for even a simple change would bog down the program for several minutes. Opening a ticket with Esri found no solutions.
It was our own IT department that finally discovered the problem. It turned out to be a mapped drive that no longer existed. For some reason, the Survery123 Connect app scans those drives and seeks a response. Since a network drive no longer existed (but was still mapped in Windows Explorer), the Survey123 app bogged down while constantly trying to access it. Once the mapped drive was removed the app functioned at normal speed again.
This feels like a bug to me. If the app cannot get a response or access to a mapped drive, it should just move on and forget about it. Why should the entire app bog down for something so simple? If not technically considered a “bug” by Esri, it still seems like something to fix so that others don’t run into the same issues.
If nothing else, maybe this post will help someone else with the same problem someday. It took a long time to track down this issue. Hopefully this will help others avoid the headache.
