Select to view content in your preferred language

Option to suppress "position source closed error" in Survey123 app

6352
12
08-27-2019 01:05 PM
Status: Open
MTaft-Ferguson
Occasional Contributor

We can suppress alerts related to having location services disabled in surveys themselves, but it would be nice to also suppress this screen on startup:

We use Survey123 for a number of data collection workflows where the device's location is unimportant and those surveys are usually filled out on desktop computers that have location services disabled. Users find the above error (which appears every time the app is opened) confusing or annoying, especially for new or infrequent users.

Tags (1)
12 Comments
Katie_Clark

Any additional updates on this? Seems like it's a pretty common issue...

JasminePrater

This is an older issue, but I was experiencing it myself after creating a new survey from a feature service.  I am also using a new laptop, and when I checked my location services, it was on.  However, I needed to check the button to allow apps to use the device's location for it to work in Survey123 Connect.  For those who don't know how to do this:

  1. Click the Start button and start typing "location", then select Location privacy settings
  2. Under the Allow access to location on this device section, ensure that the Location for this device is on
  3. The next section is Allow apps to access your location.  Make sure that button is lit up blue to be turned on.

 

Loc Svcs.png