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Automatically Refresh Inbox when Inbox Button in Selected

3726
11
03-11-2019 12:24 PM
Status: Open
JAVIERVARA_SANZ
Frequent Contributor

It will be really valuable to have an setting in Connect that have the inbox refreshed manually or automatically. 

In our workflow:

  1. User A enters new "item 1" and related information into inventory (set as not claimed by default)
  2. User 1 can then use the inbox to retrieve the information and mark "item 1" as claimed, which will make it disappear when the inbox is refreshed (inbox only retrieves not claimed items)
  3. User 2 had also previously refreshed the inbox and downloaded the information pertaining to "item 1". However, since this action happened prior to step 2 listed above, the record is still flagged as "not claimed". User 2 has then all the ability to retrieve "item 1" and overwrite any previous information entered by User 1, which includes an address for delivery of the item

This could be easily resolved if the inbox screen is automatically refreshed when the user taps inbox.

11 Comments
816am
by

Giving a 2024 upvote for this enhancement. As other users have stated, a slider option to auto refresh on open would be fine. I use forms to push through our work order process between the field and the office staff and inbox refresh is easily the one that trips the field end users up daily. I also use power automate to send email notifications on form submission so a field worker gets a notification that they have been assigned a work order, but it doesn't appear in their S123 inbox until it's refreshed.