Video content not showing for everyone

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01-28-2021 12:51 AM
SueHeyes
New Contributor II

Hi all,

I have added a video into my story map and it is there and visble and plays.  Map is published and visible to all but on some devices the video is missing.

I have checked on phones and laptops and got colleagues to do the same and in the odd case the video is not visible - any ideas?

Thanks

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SueHeyes
New Contributor II

Thanks - using the original video file rather than You Tube seems to have solved the problem and luckily the file is small enough.  This is our story map - hoe you find it interesting https://arcg.is/1jmfm1

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AdrianWelsh
MVP Notable Contributor

Who is the video hosted through and can you share the story map here?

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SueHeyes
New Contributor II

Thanks - using the original video file rather than You Tube seems to have solved the problem and luckily the file is small enough.  This is our story map - hoe you find it interesting https://arcg.is/1jmfm1

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