Reset Password

[Rebecca986]

I forgot my password and the answer to my security question, how can I reset my password to my account?

[Laura]

Your administrator can reset it.

[Rebecca986]

 it is a personal account, would I have an administrator? If so, who is my administrator? Thanks.

[Laura]

https://doc.arcgis.com/en/arcgis-online/get-started/sign-in.htm#:~:text=social%20network%20provider.....

https://support.esri.com/en-us/knowledge-base/error-invalid-security-response-for-resetting-password....

Is it not giving you an option other than the security question?

[Rebecca986]

No it only asks for the answer to the security question to allow me to change my password but each time it shows an error message saying ' Invalid security response for resetting password. '

[Laura]

Contact support?

[Rebecca986]

I called them and they asked me to post a question on here 😭

[JosephMayfield]

Hi @Rebecca986, if this is for an account on StoryMaps.com (the solution for personal storytelling), please email the team at support@storymaps.com and we can help with the password reset.