Images on map tour

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08-10-2022 05:44 AM
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MarkHaysom
New Contributor II

I have created a map tour as part of my story map and have noticed that images on each  of my tour points seem to load as and when they want to. I have tried various formats of my images and once loaded and published some entries appear blank. They do load in once clicked but i would like them to be immediately there.

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OwenGeo
Esri Notable Contributor

Hi Mark -- I'm sorry you are seeing some loading issues in your map tour. That's certainly not typical or expected. I would recommend checking to see if you can also observe this in a different browser, on a different network, or after clearing your browser cache.

Are you able to provide a public link to your story so we can take a look? If not, please contact Esri Technical Support and they will be able to help you troubleshoot further.

Owen Evans
Lead Product Engineer | StoryMaps
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MarkHaysom
New Contributor II

Hi Owen, 

Sure heres the link: https://storymaps.arcgis.com/stories/18d0c7930fc44468bd16d1ef205ff4f7

and attached is a gif of the issue.

this occurs across my colleagues devices and browsers

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OwenGeo
Esri Notable Contributor

@MarkHaysom -- We can reproduce the issue in your story and we're looking into it.

Owen Evans
Lead Product Engineer | StoryMaps
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MarkHaysom
New Contributor II

Thank you @OwenGeo 

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