Cascade Storymap: error message

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01-05-2021 07:06 AM
Céline
New Contributor

If I try to open my story map an error message occurs: 
an error has occurred
this story cannot be loaded

It happened today, yesterday everything worked fine. Do you know what the problem could be? 

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OwenGeo
Esri Notable Contributor

Hi @Céline -- I'm sorry you're having a problem. I would suggest that you contact Esri Support and they can best help you troubleshoot the issue with your story.

Owen Evans
Lead Product Engineer | StoryMaps

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OwenGeo
Esri Notable Contributor

Hi @Céline -- I'm sorry you're having a problem. I would suggest that you contact Esri Support and they can best help you troubleshoot the issue with your story.

Owen Evans
Lead Product Engineer | StoryMaps
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Céline
New Contributor
Hello

I was directed to another site where it told me to download the App in order to wirte a complait. The App is not available in Switzerland. I am really frustrated with Esri, because our almost complete storymap was deleted/ we can find it anymore. When ask, we were directed to the other page, which i not available to us.


Is there anything else we can do in order to restore our Storymap?


Kind regards,

Céline Stutz
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