Cascade Storymap: error message

401
2
Jump to solution
01-05-2021 07:06 AM
Céline
New Contributor

If I try to open my story map an error message occurs: 
an error has occurred
this story cannot be loaded

It happened today, yesterday everything worked fine. Do you know what the problem could be? 

0 Kudos
1 Solution

Accepted Solutions
OwenGeo
Esri Notable Contributor

Hi @Céline -- I'm sorry you're having a problem. I would suggest that you contact Esri Support and they can best help you troubleshoot the issue with your story.

Owen Evans
Lead Product Engineer | StoryMaps

View solution in original post

0 Kudos
2 Replies
OwenGeo
Esri Notable Contributor

Hi @Céline -- I'm sorry you're having a problem. I would suggest that you contact Esri Support and they can best help you troubleshoot the issue with your story.

Owen Evans
Lead Product Engineer | StoryMaps
0 Kudos
Céline
New Contributor
Hello

I was directed to another site where it told me to download the App in order to wirte a complait. The App is not available in Switzerland. I am really frustrated with Esri, because our almost complete storymap was deleted/ we can find it anymore. When ask, we were directed to the other page, which i not available to us.


Is there anything else we can do in order to restore our Storymap?


Kind regards,

Céline Stutz
0 Kudos