Cant save or publish storymap

[LunaSchteingart]

Hey! How are you?
My name is Luna Schteingart. I have an Arcgis Storymap account that gave me Paragone One for an externship. My username is lschteingart_gengeo

Since yesterday I´m not able to save the edits of my storymap. I´ve lost a lot of work and I can´t continue. I´ve tried with different computers and internet conections.

Is there a chance it could be resolved? I won´t be able to continue my work in other case.

Thanks for everything.

Regards,
Luna

[OwenGeo]

@LunaSchteingart - I'm very sorry this has happened to your story. Please contact Esri Support and they will help you fix this issue.

There have been a very small number of people affected by this issue, and in every case we are aware of our Support team has been able to recover the story.

We are actively looking into this issue so we can address the root cause. Since the impact of the issue is that you are unable to use/edit the story this is a high priority for us.